An optional store that is keen to preserve the rights of its customers through the policy of the Ministry of Commerce in the Kingdom of Saudi Arabia.
• In the event that you receive a damaged or defective product from the first use of the product, please contact us directly within a maximum of 7 days.
• The period of time to return or exchange products within 7 days from the date of purchase, provided that the product is in its closed packaging and in the same original condition upon purchase, and the customer bears all shipment costs.
• All accessories and gifts received with the product when purchased must be returned in their original packaging upon return.
• Products manufactured at the customer's request or according to the specifications he specified are excluded from return and exchange, with the exception of products that are defective or do not conform to the agreed upon specifications.
• In the event of a malfunction during the specified warranty period after using the product, the damaged product will be replaced with a new product of the same type directly, and in the event that the product is not available, the customer will be compensated with another replacement product if the customer desires this option or given him a voucher for the same value of the product to be used At any time through our website, after that the replacement product is shipped by the store and the customer bears the full shipping costs.
• In the event that a product other than the order that was ordered from the store arrives, and the store made a mistake in preparing the request, the store will bear all shipping costs and product replacement.
• If you place the order using a credit card, we will refund the price of the product (good) only after receiving it from the shipping company. Please note that it may take 14 working days for the amount to appear on your bank statement once the payment is processed by the Finance Department.
Security :
Warranty on all electronic devices for a period of two years from the date of purchase, and it is necessary to present the purchase invoice or provide us with the order number.
Warranty does not cover misuse or breakage.
